🔁 Return & Refund Policy
Effective Date: June 15, 2025
Company: El Shaddai Gadgets
Website: www.elshaddaigadgets.com
At El Shaddai Gadgets, your satisfaction is important to us. If you're not fully satisfied with your purchase, we offer a return and refund policy under the following terms:
1. Eligibility for Returns
You may request a return if:
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The item is damaged, defective, or incorrect.
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The return request is made within 7 days of receiving the item.
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The item is unused, in its original packaging, and in resellable condition.
Non-returnable items include:
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Items marked as final sale or clearance.
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Opened personal care items or perishables.
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Digital goods or gift cards.
2. Return Process
To start a return, email [email protected] with:
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Your order number
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Photos of the product condition (if damaged/defective)
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Reason for return
Once your return is approved, we’ll provide return instructions. You may need to ship the product back to our warehouse (buyer is responsible for return shipping unless the fault is ours).
3. Refunds
Once we receive and inspect your return, we will notify you. Approved refunds will be processed:
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Within 7 business days to your original payment method.
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Shipping costs are non-refundable, unless due to our error.
4. Order Cancellations
You may cancel your order before it is shipped. Once shipped, cancellation is not possible — you’ll need to request a return upon receiving the item.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange for the same item, contact us at [email protected].
6. Contact Us
For questions or assistance with returns, email:
📧 [email protected]